jilluu Casino Privacy Policy

1. Introduction and Scope

1.1 jilluu Casino operates the online gaming platform accessible at jilluu.net. As a platform serving Filipino players, jilluu is committed to handling your personal data responsibly and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

1.2 This Privacy Policy applies to all personal information collected through the jilluu website, mobile platform, customer support channels, and any other services provided by jilluu. By registering an account or using the jilluu platform, you acknowledge that you have read and understood this Privacy Policy.

1.3 This policy should be read together with jilluu's Terms & Conditions, which are available at jilluu.net/terms-conditions.

2. Information We Collect

jilluu collects personal information that is necessary to provide our gaming services, comply with legal obligations, and improve the player experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, email address, mobile number, and residential address
• Identity verification documents: Government-issued photo ID (passport, driver's license, SSS ID, UMID, PhilSys National ID), proof of address, and selfie photographs for KYC purposes
• Financial information: Payment method details (GCash account, Maya account, bank account details, debit card information) for processing deposits and withdrawals
• Communications: Messages, emails, and chat transcripts when you contact jilluu's customer support team
• Responsible gaming information: Self-exclusion requests, deposit limit preferences, and other responsible gaming tool settings

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage data: Pages visited, games played, session duration, betting history, login timestamps, and navigation patterns within the jilluu platform
• Location data: General geographic location derived from your IP address, used to verify jurisdictional eligibility
• Cookie data: Information collected through cookies and similar tracking technologies as described in Section 6 of this policy

2.3 Information from Third Parties

• Identity verification providers: Results of identity and document verification checks conducted by our KYC service partners
• Payment processors: Transaction confirmation and fraud screening data from GCash, Maya, and banking partners
• Anti-fraud services: Risk scoring and fraud detection signals from our security service providers

3. How We Use Your Information

jilluu uses the personal information we collect for the following purposes:

Purpose	Description
Account Management	Creating and managing your jilluu account, verifying your identity, and providing access to our gaming services
KYC & Compliance	Verifying your age (21+), identity, and source of funds to comply with Philippine anti-money laundering laws and gaming regulations
Payment Processing	Processing deposits and withdrawals via GCash, Maya, bank transfer, and debit card; detecting and preventing fraudulent transactions
Customer Support	Responding to your inquiries, resolving disputes, and providing technical assistance
Responsible Gaming	Implementing deposit limits, self-exclusion, and other responsible gaming tools; monitoring for signs of problem gambling
Platform Improvement	Analyzing usage patterns to improve the jilluu platform, fix bugs, and develop new features
Marketing	Sending promotional offers, bonus notifications, and updates about jilluu — only where you have given consent or where permitted by law
Legal Obligations	Complying with applicable Philippine laws, regulatory requirements, court orders, and law enforcement requests

4. Legal Basis for Processing

4.1 Under the Philippine Data Privacy Act of 2012, jilluu processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering your jilluu account
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting requirements
• Legitimate interests: Processing necessary for jilluu's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights
• Consent: Processing based on your freely given, specific, and informed consent, such as for direct marketing communications. You may withdraw your consent at any time by contacting jilluu's support team

5. Sharing Your Information

5.1 jilluu does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment service providers: GCash, Maya, and banking partners for processing deposits and withdrawals
• Identity verification providers: KYC and document verification service partners
• Fraud prevention services: Anti-fraud and security service providers
• IT and hosting providers: Cloud infrastructure and data hosting service providers who process data on our behalf under strict data processing agreements
• Regulatory authorities: Philippine government agencies, including the National Privacy Commission, PAGCOR, and the Anti-Money Laundering Council (AMLC), where required by law
• Law enforcement: Philippine law enforcement agencies where required by a valid court order or legal process
• Professional advisors: Legal counsel, auditors, and accountants under obligations of confidentiality

5.2 All third-party service providers who process personal data on behalf of jilluu are required to implement appropriate technical and organizational security measures and to process data only in accordance with jilluu's instructions.

6. Cookies and Tracking Technologies

6.1 jilluu uses cookies and similar tracking technologies to enhance your experience on the jilluu platform, analyze usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit the jilluu website.

6.2 The types of cookies used by jilluu include:

• Essential cookies: Necessary for the jilluu platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how players use the jilluu platform, helping us improve performance and user experience.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, where you have consented.

6.3 You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the jilluu platform.

7. Data Security

7.1 jilluu implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilluu platform
• Encrypted storage of sensitive personal and financial data on secure servers
• Access controls limiting personal data access to authorized jilluu personnel on a need-to-know basis
• Regular security audits and vulnerability assessments of the jilluu platform
• Two-factor authentication options for player accounts
• Continuous monitoring for suspicious activity and unauthorized access attempts

7.2 While jilluu takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are also responsible for maintaining the security of your jilluu account credentials and should notify us immediately if you suspect any unauthorized access to your account.

8. Data Retention

8.1 jilluu retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulations. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required under Philippine anti-money laundering regulations
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction
• Customer support records: Retained for three (3) years from the date of the last interaction
• Marketing consent records: Retained until you withdraw your consent or for three (3) years from the date of consent, whichever is earlier

8.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jilluu will securely delete or anonymize the data in accordance with our data disposal procedures.

9. Your Rights as a Data Subject

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilluu:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as described in this Privacy Policy
• Right of access: The right to request a copy of the personal data jilluu holds about you
• Right to rectification: The right to request correction of inaccurate or incomplete personal data
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests
• Right to data portability: The right to receive your personal data in a structured, commonly used format
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated

9.2 To exercise any of these rights, please contact jilluu's Data Protection Officer using the contact details provided in Section 13 of this policy. jilluu will respond to all data subject rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

9.3 Please note that certain rights may be subject to limitations where jilluu is required to retain or process your data to comply with legal obligations, including anti-money laundering and gaming regulatory requirements.

10. Children's Privacy

10.1 The jilluu platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming law. jilluu does not knowingly collect personal data from individuals under the age of 21.

10.2 If jilluu becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jilluu platform, please contact our support team immediately at support@jilluu.net.

11. International Data Transfers

11.1 jilluu primarily stores and processes personal data within secure data centers. Where personal data is transferred to service providers or partners located outside the Philippines, jilluu ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act of 2012.

11.2 By using the jilluu platform, you acknowledge and consent to the transfer of your personal data to service providers in other jurisdictions where necessary to provide our services, subject to the safeguards described in this section.

12. Changes to This Privacy Policy

12.1 jilluu reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the jilluu platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.

12.2 Your continued use of the jilluu platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how jilluu protects your personal data.

13. Contact Our Data Protection Officer

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jilluu, please contact our Data Protection Officer (DPO):

13.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.